Case Studies

   Tools & Tips

   Ask the Expert

   Service Providers

Welcome to the Outsourcing Institute's Call Center Microsite. Call Center Outsourcing is the fastest growing segment of the BPO marketplace. True to our commitment to provide members with timely, strategic information, we are pleased to launch this site.

We partnered with Afni to develop a single source for information on how to outsource, why to outsource and what call center based functions to outsource. Afni is a rapidly growing customer interaction services firm established in 1936. Afni's innovative approach expands the traditional call center to include customer interaction across the entire customer lifecycle.

Click here to hear more about Afni's wide range of services and the strategic importance of call center outsourcing.

Sincerly,
Frank Casale, Founder & CEO, The Outsourcing Institute

Call Center Outsourcing As call centers become a popular method of centralizing information services, streamlining order taking and providing valuable customer support and services, it is vital to choose a partner with the requisite expertise for success and for building a valued relationship with customers to support long-term business growth. Afni is proud to join the Outsourcing Institute in sponsoring the new Call Center Outsourcing microsite. It is a resource that will provide you valuable targeted information and advice. Sincerly, Mike Garner, Afni Vice President, Call Center Services

Call Center Outsourcing Articles & Info

• Call Center Outsourcing: Build for Success
• Call Centers: Measuring Success
• Call Center Pricing: Table Stakes

Case Studies in Call Center Outsourcing

• Customer Acquisition & Retention
• Technical Support