Afni, Inc.
From its beginnings in 1936, Afni, Inc. has become a leading provider of customer interaction
and receivables management solutions for market leaders in a variety of industries. We are in the business
of providing superior, cost effective, timesaving strategies. In short, future-forward solutions in
acquisition, customer care, retention/loyalty, receivables and more.
Afni's Call Center Services bring experts with decades of experience to
bear on managing your customer relationships. We manage your customers just as if they were
our customers. We understand your business and we appreciate the importance of addressing
customer needs with the highest levels of integrity, quality and respect---no matter where
they are in the customer lifecycle.
Why Afni?
Here's Why
Companies today face very complex issues. There are tremendous pressures
to provide more and higher quality service in order to be or remain a market leader.
Unfortunately, this comes at the same time when the climate in corporate economic
environments typically stresses staff reductions and cost cutting.
Calling on decades of experience, the experts at Afni have developed a
superior, specialized brand of outsourcing called UpsourcingŪ. This proprietary,
all-encompassing solution can help keep costs low while providing you with the people and
tools you need to improve quality and achieve your performance goals. Upsourcing offers the
high-quality service you would demand of an in-house staff with the flexibility and cost
savings that fit your budget. And, best of all, you get peace of mind knowing that your
customers are always well serviced.
We have made it our business to learn yours. As a result, Afni is a
company filled with knowledgeable employees who are not only ready and willing, but who are
fully capable of helping your company grow. Our objective is to provide you with outstanding
solutions customized to meet your company's needs and objectives. Our cost-efficient, timesaving
Upsourcing solutions will change the way you look at outsourcing.
Today, Afni is a leading provider of outsourced services for the nation's leading companies.
Our specialized services include:
- Acquistition Services
- Customer Care Services
- Retention/Loyalty
- Receivables Management
Proven Expertise
Our proven expertise comes from more than 65 years of experience.
For decades Afni has been a leading provider of professional service
solutions to a variety of industries. Over the years, Afni has developed the processes and
procedures that allow us to provide your business with high performance results and
measurable value. The expertise we offer today is the result of all the best practices we
have fostered over the years. Our specially designed customer interaction solutions will
deliver the highest level of quality, function and client satisfaction.
Throughout our existence, we developed the processes and procedures
that allow us to provide your business with high performance results and measurable value.
We touch our clients' customers at many points throughout their lifecycle. Afni offers
outsourcing expertise in Accounts Receivables Management, Inbound and Outbound Contact
Center Management, Billing and Provisioning, Bankruptcy Administration and a wide array
of other services.
Our services help:
- Increase revenues.
- Maximize cost efficiencies.
- Improve service quality.
- Meet your management objectives.
- Improve your bottom line.
- Deliver the high-quality service you would demand of an
in-house staff with flexibility and cost savings that fit your budget.
- Give you peace of mind knowing that your customers are always well serviced.
Eight Reasons
Eight reasons why Afni's Upsourcing model is the preferred solution.
Our success, and yours, is based on our vast experience, innovation and our
long-standing commitment to investing in people, professionalism and preeminent technology. Our
specialized Upsourcing solution is guaranteed to meet and elevate your expectations because it is a
proven model.
- The Upsourcing mentality is ingrained.
When we are working on your business, we are you. There is
a true sense of conviction.
- Afni is a production-based organization. Our people are results oriented.
- We are focused. We hire and train people who have a high sense of commitment.
- Our people are driven by Afni's powerful, incentive-based
economic engine. Afni's performance management system is based on the concept, "Make a
difference, be rewarded."
- We are imminently service oriented.
- Afni understand your business because we have been involved with it for years.
- We have the ability and the know-how to develop customized solutions.
- The Afni culture, including the nine tenets, is strong.
Afni People
Afni people make the difference.
Beyond experience, critical core values and powerful technology, it's the
highly trained people at Afni who can truly make the difference for your customers. Afni people
have the expertise, the ability, the training, the technology, the incentives and the desire to
work on your behalf.
At Afni, our qualified staff is thoroughly trained to represent your
corporate culture. We fill our workstations with the most knowledgeable customer service
representatives (CSRs) in multiple locations nationwide. These well-trained CSRs provide the
utmost in service by assuring integrity, quality and respect in each and every contact.
Our CSRs can make contact in English, Spanish, Asian and a variety of other languages to
better serve your customers.
The bottom line? If you're not using our services, you may not be getting
the return you could. Afni can reduce the cost of staff and other overhead. We can streamline
processes and strengthen customer relations. No matter what your customer interaction needs may
be, Afni people have been there before and know the lay of the land.
Experience matched by integrity.
In 2004, Afni's Call Center Operation handled over 25,000,000 inbound and
outbound calls. We employ more than 3,000 Call Center Specialists across the United States. And
we provide services to several Fortune100 and Fortune 500 clients.
Afni people have vast industry-specific experience plus huge measures of
integrity. Many of our professionals are renowned experts in the industry. They belong to a
variety of professional organizations and are proven leaders, as reflected by the many
accolades and awards they receive from their peers and from our customers.
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