From ITO to BPO: The Need for Benefits-Based Contracting

2004 RoadShow series for outsourcing buyers (Graham Kemp keynote)
2004 Vendor Summit (Graham Kemp keynote)
What You Should Know About BPO – Outsourcing Essentials Vol 2 num 1
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Finally... a single trusted resource to answer your questions about business process outsourcing, from the man who started it all, Graham Kemp.

What is BPO, really? Everyone is talking about it, yet few can define it, and no two definitions are the same.
Why should I care? Why every organization must care, and must define a BPO strategy – now. (And how to do it.)
How can BPO increase my bottom line? How BPO clients, providers, and market facilitators & observers can directly benefit from the BPO explosion.

From ITO to BPO goes beyond statistics to take a stand on where the market is headed, what’s companies are doing well, and what needs to change. Author Kemp explains in detail and with real examples, how to structure contracts so that clients and providers can both win at BPO. His controversial pricing strategy, Benefits-Based Contracting (BBC), shifts pricing emphasis -completely - from the provider’s efforts to results. Find out how this pricing strategy can work for your organization, and how to implement it.

To order your copy of From ITO to BPO, click here, or contact Melissa Wettengel for more information at (516) 681-0066 ext. 109 or mwettengel@outsourcing.com.