Free outsourcing knowledge resources for buyers!

There is no Outsourcing without a Transition
As more companies turn to outsourc ing as a means by which to enhance productivity, while continuing to de crease operating costs, there contin ues to be an associated rise in the number of outsourcing relationships being established. Click here to read more

Outsourcing Essentials
Outsourcing Essentials is published four times a year, distributed in print and on outsourcing.com, and was created to satisfy demand from the OI buyer and influencer member community for up-to-the-minute information, advice, research and unbiased tools focused on outsourcing.

Each issue of Outsourcing Essentials will feature unique cover stories, interviews with key industry experts, instructional case studies, trend analysis and industry data. And, due to the crucial nature of the content, the issues of Outsourcing Essentials will be saved and referenced throughout the year.

Choose from one of the following issues from Volume 1 below.

Seven Seismic Shifts: Trends Shaking the HR Profession and Reshaping Strategic HR Value
As businesses across the globe evaluate and continue to assess their recruitment needs, HR departments are being confronted by a daunting array of challenges.

On one hand, in the aftermath of historical highs in unemployment, there is supposed to be an abundance of talent—yet attracting the best people is more difficult than ever. Additionally, those current employees who are dissatisfied in their roles will be looking to jump ship at the first available opportunity. Click here to read more

EMBRACING A LEAN CULTURE: Achieving operational excellence in recruitment through a proven manufacturing philosophy
Six Sigma was all the rage over the last few years, and now LEAN has become the new buzzword in quality and process efficiency. LEAN is a broad catchphrase describing a holistic and sustainable approach using less of everything to give you more. Transactional LEAN is an approach that can be applied to any business process. This white paper outlines how KellyOCG has introduced LEAN into the recruitment process. Click here to read more

Telecommunications Providers Can Outsource Call Center Operations for Strategic Gains
The global telecommunications industry continues to go through a transformation, driven in large part by current economic challenges, growing competitive pressures and fast-moving technological developments. Telcos face the challenge of an ultra competitive market, the globalization of the workforce, the emergence of new technologies such as voice over IP, and a shift to a self-service delivery model. All of these trends make outsourcing an attractive choice for many telcos, and thatÕs especially true with regard to providing call center operations. This article describes the benefits telcos can expect to see when outsourcing call center operations, and how to select a service provider.Click here to view the article.

Outsourcing Process
Needs Assessment, RFPs, Contracts, Service Provider Qualification and Selection, Relationship Management...

Outsourcing Vendor Selection Best Practices Series: Call Centers
Considering outsourcing to a call contact center? Whether your business is attempting to establish contact center operations for the first time or looking for options to handle an expected increase in customer interactions, outsourcing contact center operations can be the strategic solution your company is looking for. With that in mind, this white paper will guide you through the best practices in a successful vendor selection. Click here to view the article

Outsourcing Intelligence
Industry Research, Outsourcing Metrics, Market Studies, Benchmarks...

Information Technology Outsourcing (IT)
More on Infrastructure, eCommerce, Data Processing, Network Management and Security, ASP, Telecom...

Business Process Outsourcing (BPO)
More on Human Resources, Sales, Marketing, Finance, Accounting, Customer Care, Procurement, Administration...