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Get Better Service
Service-level agreements are meant to improve the work performed by outsourced development teams...

Top Ten Outsourcing Survey
OI study reveals top 10 reasons companies outsource, top 10 factors in service provider selection, and top 10 factors for successful outsourcing.

The New Workplace: Outsourcing in Japan
Recession is forcing Japanese companies to cut spending. Today, they’re using outsourcing for faster, cheaper and smarter business solutions.

OI Interview: Dr. James Brian Quinn, Author of Innovation Explosion

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Quantifying OutsourcingIntangible Benefits
This paper presents the basis for quantifying the intangible benefits of outsourcing inititiatives in economic terms.

Variable-cost Document Outsourcing: Uncovering Alternative BPO Opportunities
Today, technology is enabling more business processes to be automated and more companies are interested in outsourcing non-essential business functions. Document production and management are strong candidates...

IT Outsourcing Index 2001
State-of-the-industry trends and statistics on IT outsourcing!

Outsourcing Index 2000
The latest facts, figures and marketplace trends on outsourcing in the U.S.

How to Engage Strategic Sourcing Relationships
The ability to forge, manage and sustain strategic sourcing relationships is critical to competitive success. Here are practices and frameworks for creating strategic outsourcing relationships.

OI Interview: Maurice Greaver, Author of Strategic Outsourcing

Japanese Outsourcing in Action
Case study: Outsourcing operations for a busy distribution center helped the firm save full-time and temporary personnel without any major problems surrounding staff reduction.