About the Outsourcing Process

= Members-Only Resources

Get Better Service
Service-level agreements are meant to improve the work performed by outsourced development teams...

For full access to these knowledge resources! It’s free!

Quantifying OutsourcingIntangible Benefits
This paper presents the basis for quantifying the intangible benefits of outsourcing inititiatives in economic terms.

Variable-cost Document Outsourcing: Uncovering Alternative BPO Opportunities
Today, technology is enabling more business processes to be automated and more companies are interested in outsourcing non-essential business functions. Document production and management are strong candidates...

The Outsourcing RFP Process
Buyers, sellers, and consultants need to better understand how each role make the RFP experience either tolerable or onerous in order to streamline and improve it.

Effectively Managing the Outsourcing Relationship
Fifteen critical factors for successful outsourcing management!

Measurement in Systems: A Qualitative View
How do we know we are doing well? For successful performance measurement, you must first consider where you are now, and where you want to be.

More Articles & Info

Outsourcing Intelligence
Industry Research, Outsourcing Metrics, Market Studies, Benchmarks...

Information Technology Outsourcing (IT)
More on Infrastructure, eCommerce, Data Processing, Network Management and Security, ASP, Telecom...

Business Process Outsourcing (BPO)
More on Human Resources, Sales, Marketing, Finance, Accounting, Customer Care, Procurement, Administration...