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CheckFree
is number one.
The company’s i-Solutions offering
was rated tops in satisfaction and market share among U.S.
consumer
billers
that use vendors to present bills to their customers via
the Internet, according to Gartner’s survey of 139
U.S. consumer billers in five major consumer billing industries.
On a scale of 1 to 7 (with 7 being very
satisfied), CheckFree earned a 6.0 rating — at least
one point higher than its nearest competitors.
In market share,
CheckFree ranked first among users and those
companies planning to make a choice among vendors by year-end
2003.
CheckFree earned a 36-percent share among
users, with another 4 percent planning
to sign on to CheckFree.
Other vendors mentioned, but with notably less market share, were eDocs and Metavante,
followed by Avolent, Group One, Oracle and Output Technology Solutions.
Another 13 percent of the billers used home-grown solutions.
Annual revenue for
surveyed billers in the telecommunications, utilities, lending, credit-card
and insurance sectors topped $100 million, with 60 billers
achieving
more than $1 billion in revenue.
One major reason for CheckFree’s success is that it dominates all aspects
of the consumer electronic bill payment market.
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