One of our most popular issues is our Buyer’s Guide. And why not?
It is yet another opportunity for outsourcing buyers to brush up on the intricacies of the business and learn about the latest trends, strategies and techniques.
In this issue we devote a fair amount of space to governance, relationship management and the assurance that once the contract is signed, things go as smoothly as possible.
After all, if there is one thing we’ve learned in our dozen or so years in the business: you must always make sure you keep your eye on the ball. This means paying attention to all of the little details from the day you decide to explore the feasibility of outsourcing, through the RFP process, selection exercise, and, of course, managing the relationship after your partnership has been solidified.
This issue of Outsourcing Essentials offers a wide array of articles that will help you through this process.
On page 5, in “The Need for Speed,” Guy Holland makes the case for closing the deal sooner rather than later.
On page 7, the Sourcing and System Integration Practice Group at law firm Hunton & Williams, LLP lays out the elements of a successful RFP.
And on page 8, Sara Cullen explains how to assess how well your provider is doing.
In our regular Legal Briefs column (page 28), three attorneys identify the critical factors a company must take into consideration when deciding which law firm to hire.
And don’t miss editorial director Stephen Taub’s story (page 20) about Carnegie- Mellon’s new outsourcing consortium, and how it could revolutionize the way companies select their business partners. As Jane Siegel, director of the IT Services Qualification Center (ITsqc) explains, until now, “There was no way [for vendors] to differentiate themselves from their competitors.”
Tell me what you think. Please feel free to e-mail me with your comments, suggestions or questions at firstname.lastname@example.org.
Frank J. Casale
Frank J. Casale
Founder and CEO
The Outsourcing Institute