Free outsourcing knowledge resources!

What is Mailroom Outsourcing and Why It's So Important in Today's Market
Barb Pellow explains why mailroom outsourcing is a valuable cost saving tool for companies.Click here to read more

Transforming to the Mailroom of the Future Today
This whitepaper is the first of a four-part series on outsourcing solutions for mailrooms and downstream document processing and management. Click here to read more

Achieving Optimal Infrastructure - A Perspective from Pomeroy
If you were asked if your Information Technology (IT) infrastructure – the services, software and hardware needed to facilitate the business systems that in turn run the business – is optimized, how would you reply? Would you even know? Click here to read more.

How Companies Can Deliver Top-Notch Service to Clients—and Increase Sales—With a Strong Customer Care Outsourcing Partner
There is a new dynamic with customer care. Many customers expect immediate—or nearly immediate—response to their needs for service or support. Their expectations and demands for quality and efficiency are high, and loyalty to a particular vendor isn’t necessarily enough to keep them coming back if they experience poor service. Read Now

Virtualization and Consolidation: Key Steps on the Road to Effective IT Outsourcing
The current economic climate poses significant challenges for many mid-market companies. In order to survive and thrive despite these challenges, mid-market organizations are looking to cut costs, increase flexibility into their delivery models and focus on their core businesses. Click here to read more.

How Mid-market Companies Can Overcome the Unique Challenges They Face
Mid-market companies with global footprints face a number of unique challenges when it comes to technology outsourcing: a dearth of services aimed at their specific needs and budgets; a lack of resources for managing out-sourcing relationships; and in-experience in dealing with the cultural challenges involved—to name a few. Read more

The Growing Compliance Challenge
The blended workforce is here to stay; however, with it come a number of complications in terms of compliance with employment laws and regulations. This article will help companies reduce the risks associated with using contingent workers and build more agile, skilled, and cost-effective workforces. Click here to read more

The Data Integration Imperative for Business Process Outsourcers and On-Demand Service Providers Creating an Effective Data Management Foundation for Service Provider Success
Learn more about how progressive Business Process Outsourcers and Service Providers leverage existing data to ensure near-term performance, while simultaneously creating value-added services. This whitepaper describes how outsourcing companies can intelligently manage the abundance of information, while unlocking the inherent value that is contained within your existing data. See how other Service Providers have transformed their business by harnessing the power of their existing data, toward evolving a sustainable business model that can deliver reoccurring revenues. Click here to download this valuable whitepaper.

Seven Seismic Shifts: Trends Shaking the HR Profession and Reshaping Strategic HR Value
As businesses across the globe evaluate and continue to assess their recruitment needs, HR departments are being confronted by a daunting array of challenges.

On one hand, in the aftermath of historical highs in unemployment, there is supposed to be an abundance of talent—yet attracting the best people is more difficult than ever. Additionally, those current employees who are dissatisfied in their roles will be looking to jump ship at the first available opportunity. Click here to read more

EMBRACING A LEAN CULTURE: Achieving operational excellence in recruitment through a proven manufacturing philosophy
Six Sigma was all the rage over the last few years, and now LEAN has become the new buzzword in quality and process efficiency. LEAN is a broad catchphrase describing a holistic and sustainable approach using less of everything to give you more. Transactional LEAN is an approach that can be applied to any business process. This white paper outlines how KellyOCG has introduced LEAN into the recruitment process. Click here to read more

There is no Outsourcing without a Transition
As more companies turn to outsourc ing as a means by which to enhance productivity, while continuing to de crease operating costs, there contin ues to be an associated rise in the number of outsourcing relationships being established. Click here to read more

The NEW Economics of Outsourcing

Is Today the Right Time to Consider an RPO Engagement for the Next Hiring Wave?
Encouraging signs are beginning to emerge that the economy has stabilized and will likely return to growth in the second half of 2009. Does your organization have the competitive and flexible resources needed to cost-effectively ramp up hiring and rebuild your staff in advance of the recovery? Many companies are seeking out an alternative to in-house recruitment efforts by taking advantage of Recruitment Process Outsourcing (RPO). RPO, in which all or part of a company's recruiting and hiring functions are outsourced, offers advantages that directly address contemporary economic and hiring challenges. To learn more about RPO, click here to download a whitepaper covering this timely topic.

Managing Outsourced Relationships with Sourcing Management
Outsourcing adds a level of complexity to business operations. Even though third parties have been contracted to provide specific services, your company is still responsible to ensure the end–to–end functionality of your business for your customers and clients. Despite the critical importance of outsourced services, many companies still have no system to manage and monitor them. This white paper demonstrates how service level management plays a centralized role in sourcing management to help organizations create a competitive advantage.

Approaching Challenges of Managing OS Relationships
Effective relationship management continues to serve as an important differentiator and driver of value in outsourcing deals. In order to realize that value, though, one must also understand how the benefits manifest and what it takes to achieve them. Click here to view the latest article from Vantage Partners, which highlights what buyers and providers can do, from the start of the relationship, through transition, and on through the life of the deal, to work together effectively.

NEW! Travel & Hospitality Industry Outsourcing

Outsourcing Essentials Vol 3 Num 6 - The 2006 Buyer's Guide
Outsourcing Essentials is published four times a year, distributed in print and on outsourcing.com, and was created to satisfy demand from the OI buyer and influencer member community for up-to-the-minute information, advice, research and unbiased tools focused on outsourcing.

Each issue of Outsourcing Essentials will feature unique cover stories, interviews with key industry experts, instructional case studies, trend analysis and industry data. And, due to the crucial nature of the content, the issues of Outsourcing Essentials will be saved and referenced throughout the year.

Choose from one of the following issues from Volume 1 to 3 below.

Telecommunications Providers Can Outsource Call Center Operations for Strategic Gains
The global telecommunications industry continues to go through a transformation, driven in large part by current economic challenges, growing competitive pressures and fast-moving technological developments. Telcos face the challenge of an ultra competitive market, the globalization of the workforce, the emergence of new technologies such as voice over IP, and a shift to a self-service delivery model. All of these trends make outsourcing an attractive choice for many telcos, and that’s especially true with regard to providing call center operations. This article describes the benefits telcos can expect to see when outsourcing call center operations, and how to select a service provider.Click here to view the article.

Outsourcing Vendor Selection Best Practices Series: Call Centers
Considering outsourcing to a call contact center? Whether your business is attempting to establish contact center operations for the first time or looking for options to handle an expected increase in customer interactions, outsourcing contact center operations can be the strategic solution your company is looking for. With that in mind, this white paper will guide you through the best practices in a successful vendor selection. Click here to view the article

Information Technology Outsourcing (IT)
More on Infrastructure, eCommerce, Data Processing, Network Management and Security, ASP, Telecom...

Billing Strategies for Innovative Business Models
Billing processes are one of the most underrated assets in business and are fundamental to bringing innovative services to market. No matter how good your marketing strategy may be or how obvious customer demand appears, if you can’t bill the customer, you can’t go to market. This whitepaper describes how Boring Old Billing Could Be The Competitive Advantage You Never Knew You Had.

Outsourcing Process
Needs Assessment, RFPs, Contracts, Service Provider Qualification and Selection, Relationship Management...

Outsourcing Intelligence
Industry Research, Outsourcing Metrics, Market Studies, Benchmarks...

Business Process Outsourcing (BPO)
More on Human Resources, Sales, Marketing, Finance, Accounting, Customer Care, Procurement, Administration...

Outsourcing Sales and Strategy
Management Briefs, Sales and Marketing Strategies, Articles, Legal Information...

Free outsourcing knowledge resources!

How Mid-market Companies Can Overcome the Unique Challenges They Face
Mid-market companies with global footprints face a number of unique challenges when it comes to technology outsourcing: a dearth of services aimed at their specific needs and budgets; a lack of resources for managing out-sourcing relationships; and in-experience in dealing with the cultural challenges involved—to name a few. Read more

The Growing Compliance Challenge
The blended workforce is here to stay; however, with it come a number of complications in terms of compliance with employment laws and regulations. This article will help companies reduce the risks associated with using contingent workers and build more agile, skilled, and cost-effective workforces. Click here to read more

The Data Integration Imperative for Business Process Outsourcers and On-Demand Service Providers Creating an Effective Data Management Foundation for Service Provider Success
Learn more about how progressive Business Process Outsourcers and Service Providers leverage existing data to ensure near-term performance, while simultaneously creating value-added services. This whitepaper describes how outsourcing companies can intelligently manage the abundance of information, while unlocking the inherent value that is contained within your existing data. See how other Service Providers have transformed their business by harnessing the power of their existing data, toward evolving a sustainable business model that can deliver reoccurring revenues. Click here to download this valuable whitepaper.

Seven Seismic Shifts: Trends Shaking the HR Profession and Reshaping Strategic HR Value
As businesses across the globe evaluate and continue to assess their recruitment needs, HR departments are being confronted by a daunting array of challenges.

On one hand, in the aftermath of historical highs in unemployment, there is supposed to be an abundance of talent—yet attracting the best people is more difficult than ever. Additionally, those current employees who are dissatisfied in their roles will be looking to jump ship at the first available opportunity. Click here to read more

EMBRACING A LEAN CULTURE: Achieving operational excellence in recruitment through a proven manufacturing philosophy
Six Sigma was all the rage over the last few years, and now LEAN has become the new buzzword in quality and process efficiency. LEAN is a broad catchphrase describing a holistic and sustainable approach using less of everything to give you more. Transactional LEAN is an approach that can be applied to any business process. This white paper outlines how KellyOCG has introduced LEAN into the recruitment process. Click here to read more

There is no Outsourcing without a Transition
As more companies turn to outsourc ing as a means by which to enhance productivity, while continuing to de crease operating costs, there contin ues to be an associated rise in the number of outsourcing relationships being established. Click here to read more

The NEW Economics of Outsourcing

Is Today the Right Time to Consider an RPO Engagement for the Next Hiring Wave?
Encouraging signs are beginning to emerge that the economy has stabilized and will likely return to growth in the second half of 2009. Does your organization have the competitive and flexible resources needed to cost-effectively ramp up hiring and rebuild your staff in advance of the recovery? Many companies are seeking out an alternative to in-house recruitment efforts by taking advantage of Recruitment Process Outsourcing (RPO). RPO, in which all or part of a company's recruiting and hiring functions are outsourced, offers advantages that directly address contemporary economic and hiring challenges. To learn more about RPO, click here to download a whitepaper covering this timely topic.

Managing Outsourced Relationships with Sourcing Management
Outsourcing adds a level of complexity to business operations. Even though third parties have been contracted to provide specific services, your company is still responsible to ensure the end–to–end functionality of your business for your customers and clients. Despite the critical importance of outsourced services, many companies still have no system to manage and monitor them. This white paper demonstrates how service level management plays a centralized role in sourcing management to help organizations create a competitive advantage.

Approaching Challenges of Managing OS Relationships
Effective relationship management continues to serve as an important differentiator and driver of value in outsourcing deals. In order to realize that value, though, one must also understand how the benefits manifest and what it takes to achieve them. Click here to view the latest article from Vantage Partners, which highlights what buyers and providers can do, from the start of the relationship, through transition, and on through the life of the deal, to work together effectively.

NEW! Travel & Hospitality Industry Outsourcing

Outsourcing Essentials Vol 3 Num 6 - The 2006 Buyer's Guide
Outsourcing Essentials is published four times a year, distributed in print and on outsourcing.com, and was created to satisfy demand from the OI buyer and influencer member community for up-to-the-minute information, advice, research and unbiased tools focused on outsourcing.

Each issue of Outsourcing Essentials will feature unique cover stories, interviews with key industry experts, instructional case studies, trend analysis and industry data. And, due to the crucial nature of the content, the issues of Outsourcing Essentials will be saved and referenced throughout the year.

Choose from one of the following issues from Volume 1 to 3 below.

Telecommunications Providers Can Outsource Call Center Operations for Strategic Gains
The global telecommunications industry continues to go through a transformation, driven in large part by current economic challenges, growing competitive pressures and fast-moving technological developments. Telcos face the challenge of an ultra competitive market, the globalization of the workforce, the emergence of new technologies such as voice over IP, and a shift to a self-service delivery model. All of these trends make outsourcing an attractive choice for many telcos, and that’s especially true with regard to providing call center operations. This article describes the benefits telcos can expect to see when outsourcing call center operations, and how to select a service provider.Click here to view the article.

Outsourcing Vendor Selection Best Practices Series: Call Centers
Considering outsourcing to a call contact center? Whether your business is attempting to establish contact center operations for the first time or looking for options to handle an expected increase in customer interactions, outsourcing contact center operations can be the strategic solution your company is looking for. With that in mind, this white paper will guide you through the best practices in a successful vendor selection. Click here to view the article

Information Technology Outsourcing (IT)
More on Infrastructure, eCommerce, Data Processing, Network Management and Security, ASP, Telecom...

Billing Strategies for Innovative Business Models
Billing processes are one of the most underrated assets in business and are fundamental to bringing innovative services to market. No matter how good your marketing strategy may be or how obvious customer demand appears, if you can’t bill the customer, you can’t go to market. This whitepaper describes how Boring Old Billing Could Be The Competitive Advantage You Never Knew You Had.

Outsourcing Process
Needs Assessment, RFPs, Contracts, Service Provider Qualification and Selection, Relationship Management...

Outsourcing Intelligence
Industry Research, Outsourcing Metrics, Market Studies, Benchmarks...

Business Process Outsourcing (BPO)
More on Human Resources, Sales, Marketing, Finance, Accounting, Customer Care, Procurement, Administration...

Outsourcing Sales and Strategy
Management Briefs, Sales and Marketing Strategies, Articles, Legal Information...