Dell Computer is scaling back its commitment to outsourcing.

The direct sales computer giant said it will no longer route its corporate customers to a technical support call center in Bangalore, India.

Instead, corporate users seeking tech support for Optiplex desktop and Latitude notebook computers will speak with Dell representatives based at call centers in Texas, Idaho and Tennessee, according to the Associated Press, citing Dell spokesman Jon Weisblatt.

“Customers weren't satisfied with the level of support they were receiving, so we are moving some calls around to make sure they don't feel that way anymore” Weisblatt said.

Weisblatt would not discuss the nature of the dissatisfaction. However, according to a number of published reports, U.S. customers have been complaining that Indian support operators are difficult to communicate with because of their thick accents and scripted responses.

Consumer callers, however, won't see a change in technical support, Weisblatt said.

Corporate customers account for about 85% of Dell's business, with only 15% coming from the consumer market.

Despite these changes, Dell does not plan to scale back resources at the Bangalore call center or change employment plans in the United States, Weisblatt reportedly told the wire service.