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The outsourcing process can be divided into four (4) primary phases:

1. Assessment
2. RFP (Request for Proposal)
3. Vendor Selection
4. Governance

Tips for the Assessment phase of the outsourcing process:

Tips for the RFP phase of the outsourcing process:

Tips for Vendor Selection phase of the outsourcing process:

Tips for Governance phase of the outsourcing process:

NEW HRO Articles & Info

• Relationship Management: The Road to Success
• Sarbanes Oxley and BPO
• Global Offshore Outsourcing: Shore Up Your Decision
• Outsourcing Comes to the Middle Market

HRO Articles & Info - Archive

• BPO Perspectives from Industry Thought Leaders
• Q&A #2: Shallow vs. Deep Outsourcing
• HRO vendor selection: Selecting the right partner for your company
• "HRO Comes of Age": Everyone is getting in on HRO
• Q&A: HRO thought leaders on strategic value

Case Studies in HRO

• AT&T
• Harrah's