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There
is certainly nothing rotten in Denmark as far as Accenture
is concerned.
The consultancy and outsourcing firm recently signed a $43
million contract over 68 months to provide payroll and basic
human resources services to Copenhagen on an outsourced basis.
The contract includes an option for the City to extend the
agreement an additional 12 months, which could increase the
contract value to $49 million.
Remember, in the prior issue of Outsourcing
Essentials,
we pointed out that nearly 90 percent of 150 government executives
in 23 governments in Asia, Europe, North America and South
America polled by Accenture said they outsource activities
that are “important or absolutely critical” to
their mission of citizen service delivery.
To help administer payroll and basic human resources services
for the City, Accenture will develop a new human resources
system incorporating self-service and automated processes
that will enable city managers and administrators to access
their records, change policies and conduct other routine
human resources transactions. Accenture also will reengineer
the City’s payroll and pensions processes and organization
to help them increase the efficiency of these functions.
Under the terms of the agreement, Accenture will provide
the services through Accenture HR Services. Approximately
100 of the City’s employees will be offered employment
with Accenture HR Services.
“
With a new HR system and an HR organization that is more
performance- and service-oriented, the City of Copenhagen
should be able to reduce administrative costs while providing
its employees with a higher level of service,” said
David Clinton, CEO of Accenture HR Services.
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