Keynote Presentation:
The ITO/BPO Connection
Business Process Outsourcing pioneer and thought leader Graham Kemp explores the relationship between ITO and BPO, and gives a how-to overview of Benefits-Based Contracting (BBC), the must-have outsourcing best practice that allows outsourcing buyers to realize both cost savings and process improvements.

Beyond theory: Real-world outsourcing practitioners share war stories from the trenches.

Breakout Sessions (choose one)
Targeted, lively interactive sessions get your questions answered.

1. ITO (Information Technology Outsourcing)
2. BPO (Business Process Outsourcing)

Panel: Outsourcing Crossfire!
A friendly game of outsourcing crossfire tackles real-world issues - vendors on the left, buyers on the right! Moderated (refereed?) by an Outsourcing Institute representative.

Outsourcing Trends & Best Practices
Cut through statistics and learn what's really happening in the outsourcing market. What are your competitors outsourcing? (And how well are they doing?) OI's most recent market surveys are interpreted by our senior outsourcing practice expert Mitch Goldstein.

1. Governance
2. Offshoring, Onshoring & Nearshoring

Forward-Looking Baselining
How is Forward-Looking Baselining different from traditional benchmarking? Compass America's John Kopeck explains how to measure an outsourcing relationship's success- both before the deal is signed, and after.