The full day event format includes:

Breakout Sessions — Interactive Problem Solving Roundtables
Moderated by an OI representative, breakout sessions or interactive problem solving roundtables provide an intimate environment that allows participants to delve deep into issues and challenges that face outsourcing professionals. Twice a day, attendees break up into ITO/BPO and contract/governance groups where each attendee discusses his/her challenges, as well as key issues pertaining to outsourcing.

Content Sessions
Interactive and process-centric sessions which explore industry trends and best practices in all aspects of outsourcing, from RFP development to managing your existing outsourcing relationships. Presentations are led by industry experts and focus on tactical and strategic solutions that are critical components for successful outsourcing.

Panel Discussion
Moderated by a member of The Outsourcing Institute’s staff, along with a panel of industry leaders, this highly interactive discussion will surface and debate the trends, issues and challenges impacting the current and future state of the outsourcing marketplace.

Case Study Presentations
Real buyers present their perspective on the challenges and the dynamics of one of their very own outsourcing engagements. Attendees learn what and why they choose to outsource, what they were looking for in a service provider, the obstacles they faced and the operational success of their outsourcing relationship to date.

Sponsor Hosted Tables
A great opportunity for attendees and service providers to network and gain a better understanding of the outsourcing services and solutions that are available.

Networking Breaks
Breaks designed for fostering interaction among buyers, influencers and service providers. Enjoy light refreshments while making connections that will take your business to the next level.

Wine Tasting Reception (Select Cities)
Optimal opportunity to network with buyers, influencers and peers in a fun relaxed social environment filled with ambiance, while sampling an exquisite selection of fine wines.

8:00-8:45

8:50-9:00



9:00-10:00




10:05-10:45


10:45-11:00

11:00-11:45




11:45-12:45

12:50-1:30


1:35-2:20



2:25-2:40

2:45-3:45




3:50-4:30


4:30-5:30

Networking Breakfast & Registration

Welcome & Opening Remarks: State of the Outsourcing Marketplace
Frank J. Casale, Founder & CEO

Innovations in Outsourcing: A New Generation Mitch Goldstein, Director, Consulting Services


Real Buyers, Real Experiences – Case Study Speaker

Networking Break

Breakout Sessions (2 concurrent roundtables)
IT Outsourcing / Business Process Outsourcing

Networking Lunch

Real Buyers, Real Experiences – Case Study Speaker

Breakout Sessions: (2 concurrent roundtables)
Contracts / Governance

Networking Break

OUTSOURCING OVERSEAS: Navigating the Roadmap
Mitch Goldstein, Director, Consulting Services

Interactive Panel – Buying it Right/Keeping it Right

Wine Tasting Reception
(Select Cities)