8:00AM - 8:45AM

Networking Breakfast & Registration

8.45AM - 9.00AM

Welcome & Introductions

Marty McCaffrey, Event Chair, Sr. Advisor to The Outsourcing Institute

9:00AM - 9:35AM

Real Buyers, Real Experiences: Optimizing the Sourcing Process

Ted Dore, VP, Strategic Sourcing Group, JP Morgan Chase

9.40am -10.10am

Real Outsourcing Stories: Best Practices in Action

Ben Trowbridge, CEO/Managing Director North America, Alsbridge

10:15AM - 10:25AM

Networking Break

10:25AM - 11:25AM

Breakout Session 1 (choose one)

Attendees' chance to raise their own specific issues and individual questions as well as learn from the challenges others are facing. Receive feedback from an industry expert with input from experienced attendees.

1. Business Process Outsourcing (BPO)
   
2. Outsourcing Relationship Management

11:30PM - 12:00PM

Outsourcing Crossfire! Panel

12:00PM - 12:45PM

Networking Luncheon

12:50PM - 1:20PM

How Strong are the Links in Your Outsourcing Value Chain?

Michael F. Corbett, Executive Director, IAOP

1:25PM - 2:00PM

Real Buyers, Real Experiences: Creating and Maintaining a Captive Offshore Center

Peter Nag, Lehman Brothers

2:05PM - 2:20PM

Networking Break

2:20PM - 3:20PM

Breakout Session II (choose one)

1. Information Technology Outsourcing (ITO)
   
2. Global Sourcing Strategy (Outsourcing, Nearshoring, Onshoring)

3:25PM - 4:30PM

In All Fairness: Relationship Management Insights

Sara Enlow, Consultant, Vantage Partners

4:30PM - 5:30PM

Networking Cocktail Reception