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New York - December 6
| WHEN: |
Wednesday, December 6, 2006
8:00AM – 6:00PM |
| WHERE: |
The Offices Thelen Reid Brown Raysman & Steiner LLP
900 Third Avenue
New York, NY 10022-4728 |
| WHO: |
Buyers or Potential Buyers of ITO or BPO services |
| FEES: |
$295 |
| PROGRAM: |
| 8:00AM - 9:00AM |
Networking Breakfast and Registration |
| 9:00AM - 9:05AM |
Welcome:
Kenneth Adler, Thelen Reid Brown Raysman & Steiner LLP |
| 9:05AM - 9:15AM: |
Introduction and Overview of The Outsourcing 2.0 Movement
Frank J. Casale, Founder and CEO, The Outsourcing Institute
What is The Outsourcing 2.0 Movement and what impact will it have on outsourcing transactions, outsourcing relationships, and outsourcing careers? Excerpted from his soon-to-be-published whitepaper, Frank Casale will provide a briefing on the drivers behind what he calls “The New Outsourcing.” The result of two years of research, these findings will both encourage and challenge your thinking.
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| 9:15AM - 10:00AM |
Outsourcing Management and Governance (OMG) The Difference Between Success and Failure
Mike Beals, Managing Director of Outsourcing Management and Governance, EquaTerra
OMG is the critical link to ensure outsourcing success, and every company that has outsourced often assumes they understand how to manage outsourcing relationships. Yet if not managed properly the relationship is likely staged for missed expectations and potential failure. Regardless of where you are in the outsourcing lifecycle, if you have OMG questions, Mike Beals can answer them. |
| 10:00AM -10:15AM |
Networking and Refreshment Break |
| 10:15AM -11:00AM |
Call Center Outsourcing: Cost and Culture
Scott Fuller, VP Global Outsourcing, Pitney Bowes
A real-life case study illustrates the importance of the internal and external people alliance. Simple collaborative tools are critical to finding opportunities, assessing countries and selecting partners. Managing hype, culture, and skills are all keys to successful Global Outsourcing. |
| 11:00AM - 11:45AM |
Selective Sourcing: Real Buyers, Real Experiences
Elizabeth Petro, Eastman Kodak Company
Elizabeth Petro shares the reality behind her outsourcing story as it played out at one of the earliest outsourcing adopters – Eastman Kodak. As the company goes through a major transformation, outsourcing continues to be a key component of the overall strategy. Mrs. Petro will present her experiences as it relates to managing multiple suppliers in the IT and BPO areas. She will describe the key relationship components and present live examples of how the relationships directly impact the success or failure of the outsourcing engagements – the People Factor.of the earliest outsourcing adopters – Eastman Kodak. |
| 11:45AM - 12:30PM |
Cross Fire Panel:
Moderator: Frank Casale, The Outsourcing Institute
Watch the sparks fly in this extremely informative and often entertaining panel, comprised of buyers and sellers with differing perceptions, philosophies, and ultimate goals.
Panelists to include:
ATT, Gary Bragar
Brown Raysman Millstein Felder & Steiner LLP, Ken Adler
Credit Suisse First Boston, Rob DiGiaro
Eastman Kodak Company, Elizabeth Petro
EquaTerra, Mike Beals
Hewlitt-Packard, Louanne Buckley
Microsoft, Kent Burkhardsmeier
Pitney Bowes, Scott Fuller
Politec, Marty Hill
Wipro
|
| 12:30PM - 1:45PM |
Networking Lunch :
Luncheon Speaker: Kent Burkhardsmeier, Microsoft Corporation
Microsoft and EquaTerra governance tool demonstration
EquaTerra has recently partnered with Microsoft to create a new and powerful governance tool designed to help companies better manage their outsourcing relationship and deliverables. During our lunchtime break, RoadShow attendees will take part in one of the first demonstrations of a powerful new resource for corporate outsourcing managers responsible for outsourcing success. |
| 1:45PM - 2:15PM |
Contracting for Success:
Kenneth Adler, Thelen Reid Brown Raysman & Steiner LLP |
The balance of the afternoon is comprised of interactive breakout groups, generally ranked as among the most valuable and successful aspects of the day. Here you may:
- Immerse yourself in a community of your peers
- Break from formal presentations and experience active and interactive discussions focused on topics of common interest
- Learn from the most experienced and successful outsourcing professionals in the country
|
| 2:15PM - 3:15PM |
Interactive Breakout Groups (choose one):
1. Beyond India: Diversifying Your Offshore Portfolio
Moderator: Ted Dore, JP Morgan
2. Benchmarking Options
Moderator: Alex Kozlov, Compass America, Inc.
3. Business Process Outsourcing (BPO) - Separating Reality from Hype
Moderator: Frank Casale, The Outsourcing Institute
|
| 3:15PM - 3:30PM |
Networking and Refreshment Break in breakout rooms |
| 3:30PM - 4:30PM |
Interactive Breakout Groups (choose one):
1. Outsourcing Governance: SLAs That Work
Moderator: Mike Beals, EquaTerra Research
2. Human Resources Outsourcing (HRO):
Moderator: Scott W. Golas, PA Consulting
3. Outsourcing 2.0
Moderator: Frank Casale, The Outsourcing Institute, Moderator
|
| 4:30PM - 5:00PM |
Wrap Up:
Frank Casale, The Outsourcing Institute |
| 5:00PM - 6:00PM |
Cocktails and Reception |
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