The People Factor: Culture and Chemistry in Outsourcing Relationship Management

Chicago - October 19-20

WHEN: Thursday, October 19 2006
8:00AM – 7:00PM
Friday, October 20 2006
8:00AM – 12:00PM
WHERE:

Hyatt Regency Chicago,
Chicago, Illinois

151 E. Wacker Drive
Chicago, IL 60601
312-565-1234

WHO: Buyers or Potential Buyers of ITO or BPO services
 

PROGRAM:
DAY 1
8:00AM – 9:00AM Registration and Networking Breakfast with conference hosts and peers
9:00AM – 9:10AM Introductions and Kick-off
9:10AM – 9:30AM 'Setting the Stage' – Workshop Overview
9:30AM – 12:00PM ‘A Foundation for Success’ – Relationship Management: Ensure that your internal and external relationships are aligned, and that expectations are effectively communicated and managed.
12:00PM – 1:00PM Lunch
Service Provider Panel Session
1:00PM – 3:45PM ‘The Work of Outsourcing Management’ – Operating Model: Assess and confirm that you have the optimum purpose, process, structure and staffing present in your governance organization.

Note: This session is limited to buy-side attendee participation only.

3:45PM – 5:30PM ‘Hot Topic’ – Portfolio Outsourcing Management
7:00PM Hosted Dinner and Networking


DAY 2
8:00AM – 9:00AM Networking Breakfast with conference hosts, panelists and peers
9:00AM – 9:10AM Welcome Back and Agenda Review
9:10AM – 11:45AM 'Measuring Success' – Commercial Management Analyze and leverage the latest data, tools and techniques you need to measure the success of outsourcing management.

Note: This session is limited to buy-side attendee participation only.

11:45AM – 12:00PM Summary and Close
 
Hosting Law Firms:
Mintz Levin Baker & McKenzie
  Brown Raysman, Millstein, Steiner & Felder, LLP  
Platinum Sponsors:
CGS Data Return Info Link
Lason Microsoft Logo Sales Logic
Lason IndigoEngine  
Gold Sponsors:
Luxoft